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Cookie Policy

1. What is a cookie?

A cookie is a small text file that is automatically downloaded to the user’s device web browser (computer, smartphone, tablet) when accessing certain web pages. It allows technical information about the user’s browsing habits to be stored, processed, and retrieved in order to optimise the service’s usability and ensure the portal works properly.

2. No mass tracking and privacy

In accordance with this platform’s technical specifications, this website does not directly collect personal or identity data through its own cookies. No commercial advertising profiling or cross-site mass tracking is carried out either. Any cookie used is strictly limited to necessary operational purposes: technical purposes or personalisation implicitly requested by the user.

3. Classification and tools used on this website

The plugin ecosystem and technical integrations on this website implement the following types of cookies in order to provide the booking service:

  • Elementor (Technical): WordPress plugin. Used for visual layout, responsive design, and correct display of the website interface. It does not store personal data and is exempt from consent.
  • WPML (Personalisation): WordPress technical tool used to manage the site’s multilingual architecture. It automatically remembers the language chosen by the user (Spanish, English, etc.) on their next visit to improve the browsing experience.
  • TuriTop (Technical / Strictly necessary): Third-party technical cookie installed by our booking engine. It is essential to manage the user’s temporary ticket booking session, keep selected tickets in the shopping cart, and coordinate the hand-off to the payment gateway.
  • Redsys (Security / Technical): Third-party technical cookie linked to the banking entity that provides the virtual POS. Its purpose is to ensure a secure financial environment, prevent attempted electronic fraud, and guarantee the full integrity of credit or debit card transactions.
  • Yoast SEO (Technical optimisation): Internal WordPress plugin used to improve search engine ranking. It does not track individual user behaviour in any way, nor does it store persistent cookies in the browser.

4. Cookie consent and settings

As these are strictly technical, operational, security, and personalisation cookies that are essential for the proper operation of the website service and the ticket purchase requested by the user, they are exempt from the obligation to obtain mandatory consent, in accordance with Article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

However, the user retains the full right at all times to block, restrict, or delete cookies installed on their device by changing the settings in the internet browser they are using:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data.
  • Mozilla Firefox: Options > Privacy > History > Custom Settings. Apple Safari: Preferences > Privacy > Block all cookies.
  • Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions.

Important note: If you decide to block or disable the technical cookies that are essential for purchase (especially those linked to TuriTop or Redsys), the website platform will not be able to process your online bookings correctly, making it impossible to complete the purchase of your tickets.

FREQUENTLY ASKED QUESTIONS

Resolve your doubts

We are open every day from 10:00 AM to 6:00 PM. Lifeguard service is available throughout these hours so you can swim with complete peace of mind. On weekends we have Oasis Sunset from 6:00 PM to 10:00 PM. Cocktails, snacks and DJs to enjoy the sunset with views of the Cliffs.

Yes. For hygiene and safety, it is mandatory to wear swimming slippers or flip-flops in the restroom and changing room areas.

Food and drinks are not allowed on the premises, with the exception of children under 2 years old, who may bring their own food. We have a kiosk and a Food Truck on site with delicious options for eating and drinking.

As a general rule, animals are not allowed in the pool area, except for assistance dogs accompanying people with visual or other disabilities.

Children must be accompanied and supervised by an adult at all times. Additionally, to prevent accidents, running around the pool and diving headfirst into the water are not permitted.

To ensure everyone can swim comfortably and to maintain controlled capacity, the use of inflatable floats inside the pools is prohibited.

You can change the date of your visit or cancel your booking from the purchase confirmation email.

The sunset event requires a separate ticket. However, if you’re already inside the facility enjoying the day and decide to stay, you don’t have to buy a ticket. You can purchase it through this website or by asking at the front desk.

Yes, the pool remains open during Oasis Sunset (only until dusk) so you can swim while enjoying the music and the sunset. We only ask you to respect the team’s instructions to ensure everyone’s safety.

Your Balinese bed booking includes admission for 2 people, a plate of sliced fruit and a drink. It’s the perfect spot if you’re looking for a comfortable space and a little extra peace and quiet to spend the day. The maximum number of people per bed is 2.