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FREQUENTLY ASKED QUESTIONS

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We are open from Wednesday to Friday from 10.00 to 18.00; on Saturdays from 10.00 to 22.00; and on Sundays from 10.00 to 18.00. Except on Saturdays, the swimming pool closes at 17.30 on all other days. A lifeguard service is available throughout these hours so you can swim with complete peace of mind. At weekends, we host the Oasis Sunset from 18:00 to 22:00. Enjoy cocktails, snacks and DJs as you watch the sunset with views of the cliffs.

Yes. For hygiene and safety reasons, it is compulsory to wear shower shoes or flip-flops in the toilet and changing room areas.

Food and drinks are not allowed on the premises, with the exception of children under 2 years old, who may bring their own food. We have a kiosk and a Food Truck on site with delicious options for eating and drinking.

As a general rule, animals are not allowed in the pool area, except for assistance dogs accompanying people with visual or other disabilities.

Children must be accompanied and supervised by an adult at all times. Additionally, to prevent accidents, running around the pool and diving headfirst into the water are not permitted.

To ensure everyone can swim comfortably and to maintain controlled capacity, the use of inflatable floats inside the pools is prohibited.

You can change your visit date or cancel your booking from your purchase confirmation email.

The sunset event requires a separate ticket. However, if you’re already inside the facility enjoying the day and decide to stay, you don’t have to buy a ticket. You can purchase it through this website or by asking at the front desk.

Yes, the pool remains open during Oasis Sunset (only until dusk) so you can swim while enjoying the music and the sunset. We only ask you to respect the team’s instructions to ensure everyone’s safety.

Your Balinese bed reservation includes entry for 2 people, a plate of cut fruit, and a drink. It’s the perfect spot if you’re looking for a comfortable space and extra tranquility to spend the day. The maximum number of people per bed is 2.